Delivery & Returns

Delivery Costs 

How much is delivery?

Small items such as switches, capacitors and other spare parts incur a £3.50 postage charge. Medium size items such as glass shades, light kits, sets of blades and other accessories incur a £7.50 postage charge. Ceiling fans are delivered free of charge to a UK Mainland address via DPD couriers

Delivery Times How quick is delivery? How fast is delivery?

Small items and accessories are sent via 1st class Royal Mail. Ceiling fans are sent by DPD courier on a next working day service for all orders received before midday. If you provide a mobile phone number at checkout then you will receive a one-hour delivery window from DPD on the morning of the delivery. If no one is available to take delivery from our couriers, a calling card will be left. If you do not contact the courier, one further delivery attempt will be made. If the courier is still unable to deliver then the goods will be returned to us. If you require re-delivery, we reserve the right to charge any additional shipping costs.

UK Mainland excludes the Channel Islands, Northern Ireland, Isle of Man and the Scottish Highlands & Islands. For an accurate delivery price for these areas please proceed through the checkout and pricing will be displayed according to the delivery postcode provided, prior to any payment being requested.

 Alternatively please call our sales office on 01959 564 440 and we can obtain a delivery quotation for you.

Goods Damaged in Transit

If the package is damaged on arrival please either refuse the delivery or sign the delivery paperwork 'accepted package damaged'.

Shortages

Any shortages in your delivery must be advised within 3 days of the date of delivery as recorded by our couriers.

Faulty Goods

Faulty goods will be replaced or refunded. Damaged or broken glass does not constitute faulty goods, although damaged glass will be replaced. You must notify us within 14 days of receipt (see returns policy below). Fantasia Fans take no responsibility for any consequential loss or cost incurred due to faulty goods or shortages such as electrician fees or time taken from place of employment.

Returns Policy

• We offer a 14 day money back guarantee.
• You must inform us in writing within 14 days of delivery if you wish to return any damaged or unwanted goods. The date of delivery will be as recorded by our couriers.
• Unwanted items must not have been electrically installed, unpackaged or tampered with.
• Once we have your request for a return our customer services will give you an authorisation number. Goods returned without a returns authorisation number will not be accepted.
• All goods must be returned in their original packaging, complete with all other associated components sent with them such light bulbs. Goods should not have been installed, modified or used in any way and should be in an undamaged condition.
• Unwanted goods are returned at the customers' cost.
• Your refund will be made within 7 days of return of the goods.